Job type: Full Time

Customer Service Assistant – Letchworth Garden City, SG6 3JF. 24-7 recruitment are looking for a Customer Service Assistant to join the amazing team in Letchworth Garden City. Please note this is a public sector job with the expectation to attend office 5 days a week. The Successful Candidate will be a customer service expert acting as the public face and voice of our client to all their customers regarding a multitude of issues relating to the delivery of Council services. The successful candidate will be responsible for resolving as many customer enquiries as possible at the point of enquiry, retaining responsibility for the enquiry until it is resolved, tracking these enquiries, chasing if necessary, and bringing the enquiry to a satisfactory conclusion. Payrate: £11.07 to £12.58 per hour Contract type: Temporary (ongoing) for 12 weeks. Responsibilities Customer Service Assistant: To operate professionally as an individual and team member for the benefit of the customer at all times, regularly contributing ideas, suggestions and feedback to Team Leaders thus providing a valuable contribution to the effectiveness and continued success of the CSC. To keep up to date with developments, services and information relating to the CSC and the rest of the Council to ensure appropriate and timely information is given to customers. To competently operate a number of computer systems including Microsoft Excel, Word and Outlook programmes, the Council’s CRM system, telephony systems (including switchboard and call distribution), websites/intranet To take a flexible approach to the changing patterns of work within the CSC and undertake other duties consistent with the job purpose and grade of post. What you will need to be considered for Customer Service Assistant: Proven Customer Service experience Have a passion for delivering outstanding service. Take initiative and make decisions that are right for the customers. Possess the ability to work under pressure. Demonstrate Exceptional timekeeping and reliability. Benefits of working for 24-7 recruitment: Office hours (9am-5pm) Fantastic opportunity to join the well-established workforce. Weekly pay 28 days holiday Access to online portal and payslips Amazing existing team Free onsite parking Flexible working options and other lifestyle benefits, we’ll enable you to make the most of your life outside work, too. We’ll support you to be to your best, with the resources, training, and development to empower you. Our client applies a robust recruitment vetting process. If you are successful, you will need to undergo a Pre-employment Vetting Procedure. What to do next? If this Customer Service Assistant position sounds like the role for you, we would love you to get in touch. Please apply online and the dedicated team will get in touch! — Admin and Secretarial

Vending Operator – Immediate start Livingston, EH53 0TH We have an exciting opportunity for a friendly and reliable individual to join our clients team. You will be engaging and have a ‘can do’ attitude. You will be able to influence through your motivation and think on your feet. Ensuring that customers are your focus of every decision you make and have a great experience! As a Vending Operator we ask: You have the ability to work between sites across the central belt and Aberdeen area of Scotland You are Hard working and reliable Hold excellent time keeping skills You have experience in Fresh Food Retailing You have a good standard of personal hygiene and cleanliness You are professional in both your appearance and manner As a Vending Operator you will: Main effective fresh stock control, stock rotations and ordering Be committed to delivering excellent work with great attention to detail Handle cash Build positive relationships by being a good listener and getting to know customers and their needs Be a natural communicator who is determined to deliver a great customer experience Use product knowledge to provide recommendations and help customers find the best product for their needs You will aim to ensure all displays always looks presentable and inviting to our customers, Filling fridges , Clean Coffee machines , replenish stock crisps confectionery To be considered for our Vending Operator position you must: Must Be 25 years old or over Must have held your licence for at least 2 years Must have no more than 6 points on your driving licence As a Vending Operator you will work Monday-Friday, 40hours per week with a pay rate of £10.42 with bonuses being achievable Benefits of being a Vending Operator in Livingston: Company pension Flexible Working Vehicle/Van provided Uniform provided To be considered for this fantastic position in Livingston (Hospitality and Catering) please click apply or call 07525 815185

Vending Operator – Immediate start Livingston, EH53 0TH We have an exciting opportunity for a friendly and reliable individual to join our clients team. You will be engaging and have a ‘can do’ attitude. You will be able to influence through your motivation and think on your feet. Ensuring that customers are your focus of every decision you make and have a great experience! As a Vending Operator we ask: You have the ability to work between sites across the central belt and Aberdeen area of Scotland You are Hard working and reliable Hold excellent time keeping skills You have experience in Fresh Food Retailing You have a good standard of personal hygiene and cleanliness You are professional in both your appearance and manner As a Vending Operator you will: Main effective fresh stock control, stock rotations and ordering Be committed to delivering excellent work with great attention to detail Handle cash Build positive relationships by being a good listener and getting to know customers and their needs Be a natural communicator who is determined to deliver a great customer experience Use product knowledge to provide recommendations and help customers find the best product for their needs You will aim to ensure all displays always looks presentable and inviting to our customers, Filling fridges , Clean Coffee machines , replenish stock crisps confectionery To be considered for our Vending Operator position you must: Must Be 25 years old or over Must have held your licence for at least 2 years Must have no more than 6 points on your driving licence As a Vending Operator you will work Monday-Friday, 40hours per week with a pay rate of £10.42 with bonuses being achievable Benefits of being a Vending Operator: Company pension Flexible Working Vehicle/Van provided Uniform provided To be considered for this fantastic position please click apply or call 07525 815185

24-7 Recruitment have an exciting opportunity to join our client based in Caerphilly, Wales, CF83 3SG as a Marketing – Customer Service Representative. Contract type: Temporary (ongoing). 37.5 hours a week Pay Rate: £10.42 – £11.64 per hour basic. The main function of a customer service representative specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both. What you’ll be doing as a Customer Service Representative in Caerphilly: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills Required for Customer Service Representative: Experience – 2-4 years of customer service-related experience required. Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint. SAP preferable Education – High school diploma or equivalent preferred. Benefits of working for 24-7 recruitment: Office hours (9am-5pm) Fantastic opportunity to join the well-established workforce. Weekly pay 28 days accrued annual leave per annum (inclusive of statutory holidays PAYE only) Access to online portal and payslips Free onsite parking On-going assignments Dedicated account team Excellent training facilities onsite Full time hours available Fixed Shifts Consistent shifts Great work / life balance We’ll support you to be to your best, with the resources, training, and development to empower you. What to do next? If this Customer Service Representative position sounds like the role for you, we would love you to get in touch. Please apply online and the dedicated team will get in touch! — Call centre and Customer Service

24-7 Recruitment have an exciting opportunity to join our client as an Administrative Executive working as part of the fleet/facilities team based at their headquarters in Northwich, Cheshire, CW8 4DX. Contract type: Temporary (ongoing). 37.5 hours a week Pay Rate: £14.42 – £17.10 per hour. Job Overview: To provide high-level support and taking responsibility for the administration of vehicle requirements for all divisions in the UK & Ireland. To support RESS provide a professional and effective facilities management service. This role requires a hardworking, enthusiastic individual with an acute eye for detail relating to a complex fleet of company cars & vans (LCV’s). Main Responsibilities for Administrative Executive: To have a strong understanding and knowledge of the HSE management of operational road risk principles To ensure all spreadsheets and online web portals are updated (change of driver, costs centre, address etc.) To regularly audit and review (monthly) the accuracy of driver and vehicle details To process all parking, speeding, ad hoc fines and send HR / Payroll any relevant salary deductions * To supply new starters with a starter pack, arrange provision of a company vehicle and fuel card (if applicable) in accordance with company policy To support new and replacement vehicle orders, monitor the order progressions, to keep end[1]users informed of progress and to ensure that new fuel cards are ordered. Also to replace lost/damaged fuel cards To ensure new starters’ vehicles, new orders or temporary hire vehicles are registered on the TFL congestion charge, Ringo, Paybyphone and Easytrip web site where necessary To arrange deliveries & collections of vehicles via the designated supplier To monitor the ‘pool’ fleet on a weekly basis to ensure all vehicles are utilized and allocated within grade to save on hire costs Where necessary, to authorise hire vehicles (cars & vans) within policy Updating TMC our Mileage capture partner with new car details for drivers (Pest only) To process all fleet invoices in the relevant finance system and enter the appropriate coding To check new vehicle orders for any driver contributions and to send HR / Payroll a notification of any relevant salary deductions for trade up or optional extras To reconcile the monthly Barclaycard Statement Updating and checking driving licenses with the aid of our preferred partner To assist with annual P11D submission for HMRC calculations and subsequent queries from drivers/HR Ensure all fleet vehicles are legal and compliant, monitoring MOT and service requirements in accordance with operational road risk principles To liaise with Lease-plan and drivers accordingly regarding all matters relating to fleet To draft reports outlining patterns of spend for vehicles To manage attendance of facilities contractors ensuring relevant safety documentation is completed in accordance with legislation and company protocols (permits, risk assessments and method of work statements) To support management of an effective facilities planned maintenance programme between contractors To issue mobile telephones to new company associates and support any problem solving requirements between drivers and the network provider To assist with coordination of relocation of staff (desk moves, etc.) Where necessary to support the RESS team with regard to other duties such as emergency reception cover Qualifications required for Administrative Executive: ICFM or other specific fleet qualification or NVQ 3 in Business or Administration Minimum 6 x months experience working in a complex fleet administration environment Strong IT skills, advanced Excel is essential (Macros, VLookup, pivot tables etc.) Proficient computer skills, including Microsoft Office Excellent communication skills, both verbal and written Strong ability to multi-task and prioritise work Attention to detail and accuracy Polite and friendly telephone manner Ability to work under pressure using his/her own initiative Does this Administrative Executive role sound like your next role? Get in touch with 24-7 recruitment today! —Admin and Secretarial

Service Lead, Governance and Operational Service- Dudley (Grade 11) – Governance Lead – Childrens Services 24-7 recruitment are looking for a Service Lead, Governance and Operational Service (Governance Lead – Childrens Services) based in Dudley. Under the overall direction of the Head of Commissioning and Support Services the post holder will be responsible for the children’s services business support function within the Directorate. **Subject to the Basic Check (Scotland) Driving Licence will be subject to checking with the DVLA. It is a council requirement to have Business Use Car Insurance and a valid MOT certificate (For cars over 3 years old) Payrate: £168.47 – £174.49 per day- Up To £224 PD Contract type: Temporary (ongoing) Accountabilities of the Service Lead, Governance and Operational Service (Governance Lead – Childrens Services) role: You will be responsible for the co-ordination and management of all available resources to provide or commission a high quality service(s) to the Directorate. You will provide effective leadership and management to the service area. You will be expected to effectively manage service change designed to help achieve the Directorate and Council’s overall strategic priorities and aims. You must be prepared to work flexibly and swiftly adapt to changing circumstances in respect of services provided or commissioned by the Council. Plan, monitor and control the work of Business Support (spread over a number of buildings), setting priorities and liaising with other heads of service, service managers and team managers to ensure the provision of an effective and efficient business support service. Manage service provision to meet defined targets and quality standards Ensure that the service meet expectations and achieves service objectives through adopting a proactive, positive and effective approach to performance management at individual and service level. Direct responsibility and accountability for the management of Business Support, including income and expenditure authorisation, ensuring effective and proper spend and compliance with statutory financial regulations. Promote and implement good employment policy and practice ensuring that individuals are effectively performance managed; supported in their professional development and fully equipped to deliver service expectations. Continually review the development of staff within Business Support in line with service requirements Actively review processes and procedures within the Business Support to ensure high quality, accurate and effective support is provided Define standards & documentation to ensure the smooth running of the Business Support & ensure that they are implemented Foster relationships with individuals and managers across Children’s Services to ensure objectives are met Contribute to the recruitment and selection process * Ensure effective communications within and across the service areas of responsibility * Actively lead and promote a positive approach to equality which ensures the Council meets its statutory obligations, engages with all of its communities and develops an inclusive culture which positively welcomes diversity. * Make an effective contribution to corporate, directorate and service wide management teams and support the Council’s leadership in service developments and where appropriate key corporate policies and initiatives. * Ensure compliance with all relevant Council policy and procedures throughout the service area(s) making an ongoing contribution to their review and development as necessary * Deputise for the Head of Service as required Requirements & Key Accountabilities for a Service Lead, Governance and Operational Service (Governance Lead – Childrens Services) role – * To be accountable for and promote equality, diversity and community cohesion to meet Council, Directorate and Service objectives. All employees have a responsibility not only for their own behaviour, but also for others regarding equality of opportunity. Any incident must be reported. * To participate in a Performance Review and Development meeting and undertake a plan of training where necessary. Develop his/her own skills and expertise in a professional manner. * In addition to all the responsibilities listed above, all employees must be flexible in their approach and undertake other duties that are commensurate with post holder’s level, wherever they may be, to achieve the objectives of the Directorate. * To represent the Council and Directorate in a professional manner meeting the Corporate and Directorate aims. To comply with Directorate and Corporate policies. * If appropriate to be responsible for the recruitment and performance management of designated teams and individuals in accordance with Corporate and Directorate aims and management style. * To comply with the council’s financial regulation and standing orders * To actively promote Dudley’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults at a level appropriate to this group. * Employees must comply with health and safety legislation and will be required to comply with the Council’s Health and Safety Policies. All employees must ensure that they take reasonable care of their own health and safety as well as the health and safety of any person that is affected by their actions. * To be responsible for adhering to legislative requirements and Council Policies and Procedures including, but not exclusively health & safety, Data Protection and Internet/Email use. Benefits of working for 24-7 recruitment: Fantastic opportunity to join the well-established workforce. Weekly pay 28 days holiday Access to online portal and payslips Amazing existing team Free onsite parking Flexible working options and other lifestyle benefits, we’ll enable you to make the most of your life outside work, too. We’ll support you to be to your best, with the resources, training and development to empower you. What to do next? If this Service Lead, Governance and Operational Service (Governance Lead – Childrens Services) position sounds like the role for you, we would love you to get in touch. Please apply online and the dedicated team will get in touch! (Social Care)

Senior Practitioner – Social Worker– Dudley 24-7 recruitment are looking for a Social Worker to work in the Children’s Services department in Dudley ** Driving license and access to own vehicle is essential, DBS checking process, Driving Licence will be subject to checking with the DVLA. It is a council requirement to have Business Use Car Insurance and a valid MOT certificate (For cars over 3 years old) Payrate: £25.78 per hour Contract type: Temporary (ongoing) Accountabilities for Social Worker – In Dudley – * Contribute to the delivery of an effective children’s social care service as part of a social work team, improving outcomes for children and young people. * Manage caseloads dependent upon experience, grade of post and complexity of cases, utilising specialist knowledge for appropriate interventions, needs assessments, care planning, and child protection investigations. * Carry out high quality assessments, using child-centred, community focused, and multiagency interventions to bring about positive change through developing effective relationships, and to secure the best outcomes for children and young people. * Ensure children and young people are adequately protected in line with Dudley LSCB, departmental policy and procedures, and relevant legislation. Key Responsibilities as a Social Worker – In Dudley: Holds and manages a varied caseload reflecting the function of the team in accordance with relevant policies, procedures and legislation. Identifies and assesses levels of risk and need, and delivers protective or supportive services for children at risk, in need and/or looked after. Maintains an up-to-date assessment, care plan and reviews for all cases. Assesses and analyses need, contributing to and implementing plans and reviewing progress against identified outcomes ensuring that the child’s welfare is paramount throughout. Ensures that reports are up to date, of a high quality and submitted according to appropriate timescales. Ensures that reports are up to date, of a high quality and submitted according to appropriate timescales. Work co-operatively with colleagues and in partnership across agency boundaries. Attends a range of meetings including child protection case conference meetings and court hearings to represent the local authority. Undertakes direct work with children, young people and their families in line with agreed care plans. Carries out all work within equal opportunities and anti-discriminatory frameworks. Carries out statutory obligations in accordance with departmental policy and practice. Keeps up-to-date and act in accordance with current legislation and departmental practice and initiatives Develops/maintains good working relationships with other professionals in all agencies. Maintains accurate, up to date, and relevant case recordings and any other records as specified in departmental guidance and procedures’ and utilising tools such as the Children Case Management (CCM) system as appropriate. Maintains regular supervision through frequent meetings and briefings in line with the Department’s supervision policy. Contribute to the development of other workers sharing knowledge and skills as appropriate. Reports changes to risk levels, care plans or children’s circumstances to their supervisor on a regular basis or immediately as required. Seeks advice on appropriate action, developing new risk assessments and care plans as guided by their supervisor Contributes through team meetings and organisational events to the development of the service. Maintains and develops up-to-date knowledge and relevant skills through continued learning. Ensures that expenditure on cases is properly authorised and recorded, in accordance with departmental procedures. To apply, you should be a qualified social worker with current Social Work England registration. You’ll bring significant experience of social work, modelling good practice and providing advice and guidance in complex situations. As a subject matter expert in relevant professional practice, you should have a comprehensive understanding of current legislation, regulations, and guidance. Evidence of continuing professional development and capability of practice in accordance with current professional standards. An in-depth understanding of the financial implications of commissioned care packages. The ability to make clear decisions, to highlight and limit potential risks associated with intervention. A good level of IT skills. Benefits of working for 24-7 recruitment: Fantastic opportunity to join the well-established workforce. Weekly pay 28 days holiday Access to online portal and payslips Amazing existing team Free onsite parking Flexible working options and other lifestyle benefits, we’ll enable you to make the most of your life outside work, too. We’ll support you to be to your best, with the resources, training and development to empower you. What to do next? If this Social Worker – position sounds like the role for you, we would love you to get in touch. Please apply online and the dedicated team will get in touch!

Solicitor / Barrister – Dudley 24-7 recruitment are looking for a Solicitor / Barrister based in Dudley ** Driving license and access to own vehicle is essential, DBS/CRB checking process, Driving Licence will be subject to checking with the DVLA. It is a council requirement to have Business Use Car Insurance and a valid MOT certificate (For cars over 3 years old) Payrate: £37.32 Per hour Contract type: Temporary (Ongoing) Purpose for a Solicitor / Barrister in Dudley: The purpose of this role is to assist in the provision of an efficient and effective legal service to the Council, its Members, various directorates, and officers. This will include taking full responsibility for a caseload predominantly involving anti-social behaviour injunctions, but also when the opportunity arises, other aspects of housing law, undertaking policy and procedure work, and training provision. Accountabilities for Solicitor / Barrister in Dudley: Advising either verbally and/or in writing on the merits or institution of proceedings by or on behalf of the Council with specific reference to housing matters, predominantly relating to anti-social behaviour, and taking the necessary action when required, in particular, in connection with:- Injunctions sought under the Anti-Social Behaviour, Crime and Policing Act 2014 (and dealing with any committal action arising thereupon); Housing possession actions in respect of secure, introductory, non-secure tenants and demoted tenants, as well as illegal occupants/trespassers. Statutory nuisance proceedings. Drafting and preparing all necessary claims, applications, pleadings and notices relating to these actions, including the presentation of cases before the courts. Drafting policies, procedures and protocols in consultation with, and on behalf of, various Council directorates, especially the Housing Management division of the Housing Directorate. Preparing training materials and delivering in-house legal training on various aspects of tenancy law and administration and injunctions. Providing legal advice, either verbally and/or in writing, to Directorates, Officers and Elected Members as and when required. Job Description ASB Solicitor and Barrister JD and Person Spec Page 2 of 4 Instructing Counsel to act or appeal on behalf of the Council in circumstances where the best interests of the Council so require. Promoting and operating in accordance with the diverse needs of the community to ensure equal access to services. To be accountable for and promote equal opportunity, diversity, and community cohesion to meet Council, Directorate, and Service objectives. All employees have a responsibility not only for their own behaviour but also for others regarding equality of opportunity. Any incident must be reported. To participate in a Performance Review and Development meeting and undertake a plan of training where necessary. Develop his/her own skills and expertise in a professional manner. In addition to all the responsibilities listed above, all employees must be flexible in their approach and undertake other duties that are commensurate with the post holder’s level, wherever they may be, to achieve the objectives of the Directorate. To represent the Council and Directorate in a professional manner meeting the Corporate and Directorate aims. To comply with Directorate and Corporate policies. If appropriate be responsible for the recruitment and performance management of designated teams and individuals in accordance with Corporate and Directorate aims and management style. To comply with the council’s financial regulation and standing orders To actively promote Dudley’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults at a level appropriate to this role and setting. Employees must comply with health and safety legislation and will be required to comply with the Council’s Health and Safety Policies. All employees must ensure that they take reasonable care of their own health and safety as well as the health and safety of any person who is affected by their actions. To be responsible for adhering to legislative requirements and Council Policies and Procedures including, but not exclusively health & safety, Data Protection and Internet/Email use Experience Post qualification experience in seeking anti-social behaviour injunctions (including dealing with committal action) and in the practice of housing law. Undertaking advocacy in court Undertaking policy/procedure work and/or training provision Qualifications Admitted as a Solicitor or practicing as a Barrister. Benefits of working for 24-7 recruitment: Fantastic opportunity to join the well-established workforce. Weekly pay 28 days holiday Access to online portal and payslips Amazing existing team Free onsite parking Flexible working options and other lifestyle benefits, we’ll enable you to make the most of your life outside work, too. We’ll support you to be to your best, with the resources, training and development to empower you. What to do next? If this Service Manager position sounds like the role for you, we would love you to get in touch. Please apply online and the dedicated team will get in touch!

Equipment Reconditioner – Bilston, WV14 7LF. Our client is a food and distribution company supplying food, drink and other products mainly to the catering industry in the UK. Shift and Pay Information for Equipment Reconditioner in Bilston: Days as assigned (any 5 days of 7) Day shift 08:00-16:30 £10.42 per hour What you will be doing as an Equipment Reconditioner: Repairing and maintaining equipment returned from customers such as: commercial ovens, hot display units. Cleaning and rebuilding the equipment. Parts replacing if needed. Other duties as assigned. What do we need from you? Full right to work in the UK. Previous experience in the similar role. Benefits of working as an Equipment Reconditioner: Clean and safe working environment. Secure onsite parking Pay parity. Paid training and induction Weekly Pay Career progression Full-time hours available Canteen and break room facilities Smoking shelter Ongoing part-time hours Temp to Perm for exceptional candidates. To apply for the Equipment Reconditioner role in Bilston within Logistics Distribution and Supply Chain Please apply online and the dedicated team will get in touch!