October 10. 2022
Customer Service Officer – Hertforshire £12.06 per hour Immediate start! we are currently recruiting for a Customer Service Officer in Hertfordshire The Role: – Our customer service professionals are the primary relationship with our internal and external customers; either by direct or virtual contact, ensuring customers receive a high-quality customer experience. – Handling customer enquiries by telephone, letter, social media, email and face to face and logging comments, compliments, and complaints. – You will be responsible for resolving as many customer enquiries as possible at the point of enquiry, about a variety of different Council services such as Council Tax, Housing, Waste, and Environmental Health, amongst others. The role also involves some administrative tasks. – You will need to promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures whilst maintaining the highest level of personal conduct. Your Experience: – Customer focussed. – Rigorous with a strong attention to detail. – Able to adapt your speech/voice tone to each situation. – Able to remain calm under pressure with a high level of resilience. – Proactive/reactive, reassuring and understanding. – Able to advise/coach customers. – Agile and able to embrace constant change with adaptability. If you are interested in our Customer Service Officer position, please click apply.