Customer Service Clerk
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
About our client:
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work.
You won't find another job like the one you'll find with DHL Supply Chain.
What we need from you as a customer service clerk:
*PLEASE NOTE THIS IS A PREDOMINANTLY WORK FROM HOME POSITION WITH THE OCCASIONAL DAY IN SCUNTHORPE OFFICE - YOU WILL BE REQUIRED TO COME TO OFFICE SPONTANEOUSLY AT TIMES*
- IT skills; computer literate, basic MS Office, Excel
- Good customer service and communication skills.
- Attention to detail.
- Ability to work under own initiative.
- Ability to work under pressure.
- Be able to work as part of a team.
- Ability to prioritise
What you will be doing:
- Taking inbound customer queries via phone and email
- Passing on enquiries to correct department
- Communicate across 12 depots for vehicle updates and delivery delays
- Use tracking system to monitor delivery times
- Liaise with retailers to provide precise delivery information
Shift information for customer service clerk:
Contracted hours are 40 per week however you will work 50 with over time rate paid usually at time and a half.
- Any 5 in 6 days (If rota'd in for Saturday a day off in the week will be given)
- Monday - Friday: 06:00 - 16:00 / 08:00 - 18:00 rotating weekly
- Saturday (usually 1 in 3): 06:00 - 16:00 or 07:00 - 18:00
OR
- Tuesday - Saturday: 06:00 - 16:00 / 08:00 - 18:00
Pay information:
First 40 hours paid at £10.87 per hour
Overtime rate paid at £16.31
Full training would be given on site and based at home after training completed, occasional day in the Scunthorpe office with other team members
Full support network from the team online
How to apply:
Please apply online
Call centre and customer service
