Job Title: Account Support Administrator

Location: Rugby, CV23

Work Schedule:

• Monday – Friday
• rotating shift 08:00-16:00 / 13:00-21:00 weekly
• £12.71 per hour

Job Overview:
Primary duties include:

• To manage vendor queries and drive vendor and customer satisfaction
• Provide effective and constructive communication and timely information provision with all involved parties
• Management of communications and queries via Email, telephone and Teams
• Basic general administrative duties
• Inputting data into the system accurately and in a timely manner
• Supporting transport operations, ensuring accuracy and efficiency within a fast-paced environment
• Supporting the Line Manager with day-to-day operational matters
• Responding to urgent operational matters as required and escalating issues to the appropriate person and supporting investigations
• Supporting the delivery of successful customer and service performance (KPIs)

Qualifications and Experience for Account Support Administrator

• Previous Customer Service experience is essential
• Strong Administration skills is essential
• Excellent communication skills – Verbal and written
• Confident engaging with colleagues within various teams, including the direct customer
• Resolve issues and manage conflict in a calm and confident manner
• Ability to work within a pressured environment

Benefits for Account Support Administrator

• Weekly Pay – get paid regularly and reliably, every week
• Pension Contributions – we help you plan for the future
• Free On-Site Parking – save time and money on your commute
• Exclusive Staff Discounts – enjoy savings at a wide range of popular shops and brands
• Supportive Agency Team – friendly consultants who are always on hand to help
• 28 days accrued annual leave per annum – giving you time to relax and recharge

Please click apply to be considered for our Account Support Administrator vacancy in Rugby, CV23